We hear these questions every day — so we’ve made it easy to get real answers without the sales pitch.
We offer HVAC, PV, SAF, and SWH maintenance for systems we installed.
Mostly yes. This depends on the type of system and where you are located. For PV services, an onsite inspection and a NON-AEI assessment fee are required. For Air Conditioning services, our company specializes in Mitsubishi split units. We are not able to service central air, window units, etc. Please call our office at (808) 842-5853 to inquire about NON-AEI systems.
Yes, the Service Call Fee starts at $250.00 + tax (if not covered by warranty). For NON-AEI customers, please contact the office at (808) 842-5853 for charges.
AEI will assess your warranty at the time of scheduling. If your system is installed by our company, there will be a $250.00 + tax Service Call Fee to dispatch a technician after your labor warranty ends.
Yes. We offer system take down/put backs. Please call our office at (808) 842-5853 for a quote. Please note, a 50% deposit is required to schedule this service.
Yes. If a company other than AEI works on a system we installed, that will void all warranties with our company.
Hawaii Energy rebates change every year. We subtract the rebate price from your total cleaning costs. Some years could be more or less.
There are multiple factors that could cause an increase in your HECO bill- weather, shading, microinverters/optimizers going out, etc. The most common factor is an increase in usage from the household. However, sometimes parts do fail and we encourage you to call our new PV Tech Support line directly at (808) 380-6845.
Unfortunately, due to the pandemic, parts are taking longer than usual to arrive. It could possibly take anywhere from 5-180 days. However, we have experienced longer wait times. Once your part arrives, we will call you as soon as possible to schedule a service call.